HANRO delivers to all locations in Australia, and can arrange shipping to some international locations.
Orders are shipped via Australia Post eParcel, Toll or TNT for a flat rate of $11, and all orders over $500 receive free shipping.
We endeavour to dispatch all orders within 24 business hours and customers will normally be receive delivery of their orders within 5 business days. We recommend placing your order before 11am to allow your order is dispatched on the same day.
Unfortunately HANRO are unable to ship to PO boxes and apologise for any inconvenience caused.
International deliveries are currently only available to New Zealand. Orders are shipped via EMS, TNT or UPS. For shipping to other international locations, please email our Customer Service team via email firstname.lastname@example.org or alternatively by phone +61 (02) 9319 1895 and we shall try to assist you.
Please be advised that all International orders are exempt of Australia Goods and Services Tax (10%) which will be deducted on checkout. Any customs taxes and duties incurred on delivery of your order outside of Australia will be at the customer’s expense and any refused shipments will be refunded minus these charges at our discretion.
We are happy to provide you with a refund for an online return only when a Returns Authorisation (RA) number is granted and garments are received back within 14 days of receiving your order. In the event you wish to return purchased garments, please contact our Customer Service team via email email@example.com or alternatively by phone +61 (02) 9319 1895, who will issue you an RA number and provide a Return Form to complete and return with the garments. Garments must be returned in a saleable condition (all tags need to remain attached and items must be returned with original packaging). We suggest that all garments are tried on by you on receipt so that return can be fulfilled within our policy timeframe.
Any garments that have been worn, damaged, altered or washed cannot be accepted.
Unfortunately we are not able to provide returns for underwear items due to hygiene reasons.
Please be advised that HANRO website does not offer returns on any sale/discounted items. We kindly ask that you consider your items carefully before making a purchase.
We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty. Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.
As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size and then, treat your original order as a standard return and you will be refunded as normal.
All accepted returns refunds are applied to the original card or account of purchase. Please note that card refunds may take up to 14 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence this.
The total amount of the purchase will be refunded less any taxes, duties and shipping charges incurred.
We would like to make it as easy as possible for you to make a return or exchange. Please request a Returns Authorisation number by contacting firstname.lastname@example.org or calling us on +612 9319 1895 (between 9-5pm Sydney EST) within 7 days of receiving your order.
Please confirm whether you wish to exchange for an alternate size or return as a refund. We will then email you with a Returns Authorisation number. This is to be recorded on your Returns Form and sent back along with your unwanted garment(s) to the following address:HANRO / FASHIONATA
12A, 32 Ralph St Alexandria, NSW, 2015
Please return to us by your own nominated courier, though please note that we may not accept liability for the return shipments.
To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.
All pricing is in Australian dollars (AUD).
All payments are billed in AUD. Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.
We offer the following payment options: Visa, Mastercard<